William

… are just so wrong!

It’s a long story, but I shortened it to a few points:

a. Training Support are inadequate and poor quality

b. Pay lip-services but no action

And lastly, (c) no initiative and fingers-pointing…

Let’s start off by asking a question: “Do you consider a 15 mins powerpoint product introduction as training?”

In this short powerpoint, the “head of training” briefly describe the various products to you. Most of the time, he lingered between different colors (still the same product). He bothered to waste your time showing a table filled with small letters of technical specifications.. Then the next thing, a open book test.Yes, that my friend, is one training done. The “head of training” now can proudly write that down on his training quota and account. I cannot imagine what is included in his report to the management? The trainee were delighted to have training? The feedback were awesome? The training is very effective? Now I know how Superman gets away with just a pair of glasses.

The notes given were just slides printing directly from the powerpoint. And in the first place, the training shouldn’t be conducted in powerpoint too. How can you conduct a product training in powerpoint? Can I sell a product by leaving a it on the display windows and place a product specifications next to it? The answer is obvious. Why all retail stores have demonstration displays for customers to try their hands on etc.

No hands on, no interactions, no questions, no role plays, nothing.

I’m in lost of speech when I went thru that kind of training session twice. And here I am, asking myself why my staff from a particular department are not performing well in their product knowledge and selling skills.

Whenever we feedback on certain issues, their standard answer is “Thanks William for your constructive feedbacks, we will look into it.” Then nothing happened. They have absolutely no intention to improve their work quality, leaving things as they were. Half a year later, we will see the same powerpoint with different names and specs. Same type of “training”, nothing more. Now if something DO happened, they will jump to point “c”, fingers-pointing.

Wear it..

Took this picture when I walked to WTC Mangga Dua. Cannot imagine that they can make it into shirt or blouse.

I always joked about Telkomsel. Simple, their price plan is over-price, their customer care don’t really care, and their service and network is the slowest. And most importantly, they “scr*wed” their post-paid customers.

It’s not new. If you dig in deeper, most user in Indonesia felt like 2nd class citizen if they use a post-paid services. While the rich don’t mind paying more for less (in this case, I am pointing all fingers to telkomsel), they continue to pay because they don’t want the hustle to buy prepaid care etc.

If you are new to Jakarta, be it employment or a 14 days tour, get a prepaid service. I make it simple, get anything beside telkomsel. They have this mobile broadband called “Telkomsel Flash”.. They claimed it is the fastest blah blah blah.

Their marketing vs my real-user experiences. Your call. Nonetheless, I am going to make it easier for you to choose. I post a video capturing their network “connected”, trying to download a very small PDF file. And just play it. See how “FAST” their SPEED really is..

And yo, telkomsel.. Suck it! I am giving you two middle fingers high-up! This for what you get for cheating your customer’s time and money:

Bought some dvds from Mangga Dua stores, and of course, pirated DVDs. Well, since everywhere is selling pirated dvds, it seems stupid to ask for original. Now, even authentic stores sells limited range of titles.

Bought Smallville, was quite surprised when I saw the dvd menu.. It looked like.. I looked like the themes I have in my iDVD (Mac)…

Wow.. So the Pirates here are using Mac too?

I don’t want to complaint, nonetheless, the quality is really way below anyone’s minimum expectations. How should I put it in words? I’ve decided not. I’ll let the pictures speak for itself…

Called for Mc Donald Delivery (Jakarta) and ordered a set of Mc Chicken Meal, upsized it with large fries and coke. Now, they have a special deal, if you order the 2nd time, you will receive a Hamburger and a Tea-Bottle for free. I was all hungry, but the sight of the food (after delivery) really upset my stomach..

The Fries were pressed down all the way to the bottom.

The Mc Chicken burger… was very different from what it advertised to be..

Huge differences between the advertisement and the received products.. Now this is not the end. Not only my Mc Chicken was crushed or flatten, Mc Donald Indonesia also kinda poor in their Food-Quality. Let’s take a look at how it is inside the food dressing…

Well, here you go. This is the Quality. I do remember that you need to centralized the dressing and put on the right amount of Mayo and Lettuce. This, I am compelled to return them their food. Or better, to the rubbish bin and never order from them again. After 6 years plus in Mc Donald Singapore, I can never imagine serving customers this kind of junk food.

The Mc Chicken was already very distasteful, and the FREE hamburger was neither appealing…

So this is it. Mc Donald Mc Delivery’s standards in Indonesia. There are many businesses in Indonesia that are more interested in doing 1 time sales with you, rather than spending more efforts in establishing a serious challenge in providing quality foods to their customers. It’s common here, but I never expect Mc Donald Indonesia can fall for such craps.

Seriously, can someone from Mc Donald US come down here to do quality control or check. I believe every Mc Donald outlet here will fail one way or the other if a surprise random check is conducted.